Hands on design, configuration, and customization in the salesforce.com system including:
- Leads
- Accounts
- Contacts
- Cases and Solutions
- Content Management
- Partner Portal
- Self-service Portal
- Web integration
- User Profiles, Groups, Roles, Security
- Page layouts, fields, customizations
- Reports, Dashboards, KPIs
- Custom Objects and Labels (including double byte multilingual translations)
- Workflow, Email Alerts, Templates
- Mobile and Desktop Configuration
- Chatter and social tool integration
- Multi-language, currency, geography