Full life cycle design and implementation of complete customer service, account management, marketing, order management, and partner portal solutions including business process, system requirements, configuration, security and specifications for custom objects.  Lead a development team that delivered a sophisticated international order management system written in Visualforce and delivered on the PRM platform.  Configured entire system for a software start-up.

Hands on design, configuration, and customization in the system including:
  • Leads
  • Accounts
  • Contacts
  • Cases and Solutions
  • Content Management
  • Partner Portal
  • Self-service Portal
  • Web integration
  • User Profiles, Groups, Roles, Security
  • Page layouts, fields, customizations
  • Reports, Dashboards, KPIs
  • Custom Objects and Labels (including double byte multilingual translations)
  • Workflow, Email Alerts, Templates
  • Mobile and Desktop Configuration
  • Chatter and social tool integration
  • Multi-language, currency, geography