International business

Engagement and establishment of several business processes and systems in Europe, Russia, United Kingdom, Mexico, Caribbean, Asia (including mainland China, Hong Kong, Japan, Indonesia and other pacific rim areas), Australia, Canada, South America, and Africa.

Full life cycle implementation from making initial contacts with business owners to implementing long term support models, including design, development, configuration, testing, content management, and change management.

  • Salesforce.com CRM and PRM (customer relationship management, partner portal, and iPhone / mobile access)
  • Multi-source data integration, multi-language, multi-currency, localization of legal, cultural, and business process requirements
  • SAP order management including complexities of materials, shipment logistics, financial processes, and the supply chain considerations
  • Marketing content and distribution (brand information, go to market model, merchandise, TV commercials, out of home, banners, posters, layered graphic files)
  • Engagement and communication of IT standard processes based on the ITIL and CoBIT frameworks for worldwide operations.