Business Process Enginieering

Extensive experience in developing and implementing cross-functional process change including: Objectives and requirements for process identification and change, as-is process evaluation, to-be process design, stakeholder impacts, detailed cross-functional process charts including drill-down/up from context through process steps including “swim lanes” by responsibility and hand-off points, functional workflow mapping, technology integration points, decision tools for process streamlining, service and operating agreements, exception handling, training, performance scorecards, and executive / sponsor communication.