Profile


Ms. Thomas offers expert management & technical services for any-sized initiative.
30+ years technology & leadership experience.
15 years consulting experience.

MargaretMaryThomas@yahoo.com 
303 324 9278 (USA GMT-7)

  • Global Program Management
  • Salesforce.com Implementation
  • Project Management 
  • ITIL / CMMI Implementation 
  • Change Management
  • Interim Account Executive, COO
  • Business Process Engineering
  • Vendor management
  • Master Data Management
  • Outsourcing
  • Data Integration
  • IT strategic planning
  • ETL Development
  • Software start-ups
  • Enterprise Architecture
  • Software design and implementation

Industry Expertise

  • Health Care, Medical Products, Medical Benefits, Insurance
  • International, Large-scale manufacturing, brewing & beverage, CPG
  • Telecommunications and Cable
  • Small Business, Start-Ups, Non-Profit

Technical Skills
PMBOK, MDM, ETL, SQL, ITIL, CMMI, CRM, Visio, Salesforce.com, SAP, PeopleSoft, Oracle, data warehousing, MS Access, VBA, ADKAR, SDLC, Agile, SharePoint, rapid prototyping, wireframing, websites, portals, mobile, business intelligence (BI), SEO, social media and more.

Blogging: The Practical Project Manager, Innovative Process Change, Technology Solution Leadership, CIO Topics -  access via margaretmarythomas.com

Program, Project and Change Management

Extensive global program, change, and project management experience

  • Multi-country, language, currency
  • Complex human factors, change management, locale, legal considerations

Successful delivery of large scale complex, high risk software implementations

  • Unique ability to lead the business and technical aspects
  • Unique ability to quickly earn trust and establish relationships 

Extensive experience in full life cycle management of large scale programs
  • all types of projects, and change initiative
  • from executive level reporting to development of detailed project schedules using MS Project
  • all aspects of project management using the PMBOK frameworks as a standard
Unsurpassed communication and presentation talent
Expert Microsoft Office, Excel, Word, Access, PowerPoint, Project, Visio skills
Highly analytical and detail-oriented, yet able to summarize in executive communication

Copyrighted methodologies published for project and change management including 1,000's of "likes" on Facebook!

The Practical Project Manager  (on Facebook)

Innovative Process Change


Client Successes

Denver, CO
Large-scale brewing & beverage, CPG
May 2016 – January 2017
Master Data Management Lead and Implementer

Denver, CO
Employment Verification
August 2015 – present
ETL Developer & Data Integrator

Denver, CO
Data Center Consultants
September 2015 – April 2016
Salesforce.com Implementer; Process Engineer

Westminster, CO
Health care and absence management
October 2014 – June 2015
Program, Change Manager & Interim Account Executive

Denver, CO
iPad Software for Apartment Leasing
May 2014 – August 2014
Interim COO & Salesforce.com Implementer

Denver, CO / Oakland, CA
Health Care
October 2013 – January 2014
ITIL Implementation & Process Engineer

Denver, CO
Building materials supplier
November 2012 – May 2013
Program Manager

Boulder, CO
Health care and medical equipment
March 2011 – June 2012
Global Project Manager & Salesforce.com Implementer

Denver, CO
High tech software start-up
October 2010 – March 2011
Salesforce.com Implementer & Process Engineer

Golden, CO
Large-scale brewing & beverage, CPG
July 2010 – December 2010
Change Manager

Denver, CO
Non-profit
July 2010 – October 2010
Process Engineer

Denver, CO
International, Large-scale brewing & beverage, CPG
June 2008 – June 2010
Technology Business Partner, Process Engineer, Salesforce.com Implementer

Denver, CO
International, Gold mining
October 2007 - April 2008
ITIL / CMMI Implementer, Process Engineer

Golden, CO
Large-scale brewing, food & beverage, CPG
February 2006 - August 2007
Global Program & Project Manager

Chicago, IL and Dallas/Plano, TX
Large-scale food & beverage, CPG
September 2004 - February 2006
Project Manager

Englewood, CO
Telecommunications and Cable
January 2004 - June 2004
Project Manager

Denver, CO
Telecommunications
February 2002 - December 2003
Project Manager

Master Data Management

Extensive experience provided all aspects of MDM services from ETL services to data design through testing and production cutover tensive use of SQL and MS Access to conduct data profiling, data quality and data transformation.

Business Process Enginieering

Extensive experience in developing and implementing cross-functional process change including: Objectives and requirements for process identification and change, as-is process evaluation, to-be process design, stakeholder impacts, detailed cross-functional process charts including drill-down/up from context through process steps including “swim lanes” by responsibility and hand-off points, functional workflow mapping, technology integration points, decision tools for process streamlining, service and operating agreements, exception handling, training, performance scorecards, and executive / sponsor communication.

salesforce.com

Full life cycle design and implementation of complete customer service, account management, marketing, order management, and partner portal solutions including business process, system requirements, configuration, security and specifications for custom objects.  Lead a development team that delivered a sophisticated international order management system written in Visualforce and delivered on the PRM platform.  Configured entire system for a software start-up.


Hands on design, configuration, and customization in the salesforce.com system including:
  • Leads
  • Accounts
  • Contacts
  • Cases and Solutions
  • Content Management
  • Partner Portal
  • Self-service Portal
  • Web integration
  • User Profiles, Groups, Roles, Security
  • Page layouts, fields, customizations
  • Reports, Dashboards, KPIs
  • Custom Objects and Labels (including double byte multilingual translations)
  • Workflow, Email Alerts, Templates
  • Mobile and Desktop Configuration
  • Chatter and social tool integration
  • Multi-language, currency, geography

International business

Engagement and establishment of several business processes and systems in Europe, Russia, United Kingdom, Mexico, Caribbean, Asia (including mainland China, Hong Kong, Japan, Indonesia and other pacific rim areas), Australia, Canada, South America, and Africa.

Full life cycle implementation from making initial contacts with business owners to implementing long term support models, including design, development, configuration, testing, content management, and change management.

  • Salesforce.com CRM and PRM (customer relationship management, partner portal, and iPhone / mobile access)
  • Multi-source data integration, multi-language, multi-currency, localization of legal, cultural, and business process requirements
  • SAP order management including complexities of materials, shipment logistics, financial processes, and the supply chain considerations
  • Marketing content and distribution (brand information, go to market model, merchandise, TV commercials, out of home, banners, posters, layered graphic files)
  • Engagement and communication of IT standard processes based on the ITIL and CoBIT frameworks for worldwide operations.

Recommendations

"Margaret is one of the best project managers I have ever worked with. She has amazing leadership, collaborative and business skills that go beyond technology and cover an enterprise view. She works extremely well in all types of situations and with all types of people to accomplish the goal."

“Margaret was an important part of the success in our recent launch of Salesforce.com. As the project lead, she was always well organized and prepared for team interactions keeping us focused "on the big rocks". She was integral to managing the many challenges that go along with a global implimentation. Thank you!”

“I had the pleasure of working with Margaret on a large scale Salesforce.com implementation. The global, 15 month project was the most rewarding in my career and my work and collaboration with Margaret, as the Project Manager, was a key element of that experience. Margaret is a talented, knowledgeable professional with excellent coaching and communication skills that I would recommend to anyone seeking a consultant who puts her heart and soul into her work.”

"Margaret was a pleasure to work with and demonstrated real skill in delivering the commercial requirements within budget and timeframes on the sales platform project we worked on together."

"Margaret brings the ideal skill set to any project... strong leadership, dedicated effort and consistent accountability. During the year-long initiative Margaret supported ... International, our team met deadlines, hit results and remained positive and focused. Margaret is a key contributor to any project she joins, and can be the needed ingredient to bring a project home."

"Margaret Thomas has my highest recommendation for any organization that requires visionary leadership and results oriented execution of their business initiatives. She is an extraordinary project manager. Margaret’s greatest strength is her ability to inspire, influence and direct a broad range of stakeholders – leaders and team members in business and technology organizations – towards a common goal. She delivers effective application of leading business practices for her clients with pragmatic and sustainable technology solutions. It was a privilege to work with Margaret on a major transformation initiative at [my company]."

"Margaret is an amazingly organized project manager. She is not afraid to jump in wherever needed. I was in awe of her ability to stay on top of our project and assist anyone who was in need.  It was a total pleasure to work for her and with her."

"Margaret’s breadth of IT experience combined with excellent project management skills, attention to detail and fantastic interpersonal skills make her a top-notch project leader."

"Margaret is one of the best PeopleSoft and overall Leads I have ever worked with in my Career."

"Margaret has excellent management, planning and communication skills, directing resources towards the successful completion of clients' requirements and objectives in large, complex IT projects."

"Margaret is an extremely capable project manager, capable of success even in complex and challenging situations."

"Margret is a deeply seasoned business and IT consultant. Very solid with ERP initiatives."

"Margaret was excellent at keeping major projects on track, on-time, and on budget even in the face of large hurdles!"

"Margaret is a great person to work with - she managed all projects well and with a great passion of detail."

"Margaret has a well-earned reputation for aligning resources with project goals. She brings structure and experience into complex IT projects. Her experience and personality make her a natural leader who can rally a team to deliver against a goal. I would recommend Margaret in many roles including project manager, trainer, tester, stakeholder manager, business owner, and more.  Her skills bridge traditional job descriptions and she makes a great addition to a team."

"Margaret is excellent at facilitating complex IT projects and getting the requirements right!"