Profile


Ms. Thomas offers expert management services to organizations by adding business value and success to large-scale initiatives.  30 years technology and leadership experience.

Providing expertise in:
• project management
• change management
• technology management
• software development leadership
• business process design
• global projects, emerging markets
• mentoring software start-ups

Leadership
• Natural leader and motivator
• Outstanding communicator, team player, and customer advocate
• Managing large-scale plans across multiple disciplines
• Challenging, complex, ugly assignments are just perfect!
Creativity
• Innovative, intuitive, strategic thinker
• Designer of new solutions
• Responsive, flexible, rational


Industry Expertise

• Consumer Package Goods (CPG), International, Telecom, Resort Operations, Legal, Start-Up, Non-Profit, Medical Devices, Building Supplies, Health Care, Apartment Leasing
• Outstanding and diverse technical, change management, and business process expert

• Deep experience in complex operating models including outsourcing and globalization
• Unique ability to perform both the business and technical aspects of systems development



Specialties: Technical, project, change, and business management for: IT, sales & marketing, manufacturing, supply chain, customer service, order management, HR/Payroll, mergers, acquisitions, divestitures, master data management, business integration, data warehouse, business intelligence (BI), enterprise data transformation, software development, CRM, ITIL, CMMI, PMBOK implementation, salesforce.com, ERP, PeopleSoft, rapid prototyping, wireframing, websites, portals, iPad development, and more.


Owner / Management Consultant

MMT Consulting, LLC 

Project and Change Management
-hands on, full life cycle leadership and implementation
-long term strategy, roadmaps and plans
-business case development
-staff mentoring and training
-vendor management
-large and small scale deployments



Business Process Engineering
-sales, accounts, contacts, opportunities

-customer / partner management and portal
-order management, distribution

-marketing, leads, campaigns
-case management and solutions
-data integration
-workflow, email & web integration
-dashboards, KPIs

-IT, HR, finance 


salesforce.com Configuration and Administration
-users, roles, profiles, security
-mobile, email, templates
-page layouts, fields, customizations
-self-service portal
-partner portal
-social tools, chatter
-multi-language, currency, geography
-email, web integration

Custom Development
-specifications
-technical  lead
-system testing
-data loading / data map

-iPad/iPhone user interface design




Client Successes

iPad Software for Apartment Leasing
COO for small high tech business.  Implemented scorecard, processes, and salesforce.com configuration and development to mature processes for finance, customer management, and internal team development.

Health Care
Implemented ITIL service portfolio and knowledge base for all infrastructure offerings serving 140,000 workers.  Prototyped customer portal for service marketing and service lifecycle management. Developed customer engagement strategy for roll out of service portfolio and portal.

Building materials supplier
Program manager for initiative to provide mobile order capture including iPad application development and other sales enablement processes in the field. Managing project to improve cash application processes.

Healthcare, Medical Instruments & Supplies
Global project manager for one of the largest salesforce.com implementations in the world.  Full project life cycle for the US, Canada, Europe, Australia.  Included significant integration points with syndication of customer master data and deployment to iPads and iPhones.

High tech software start-up
Developed operating model and provided project management services for integration with large-scale partners. Implemented salesforce.com for customer service, sales, and marketing best practices.

Large-scale brewing & beverage, CPG
Developed change management plan and updated business processes for contract brewing customer relationships.

Non-profit
Conducted business process assessment, recommendations, and implementation for non-profit operations to meet board objectives for sensible growth and cost management.

International, Large-scale brewing & beverage, CPG
Provided technology business partner services (leadership, project and change management) for the global brands and market development teams: CRM, sales & marketing, supply chain solutions for emerging, international markets.  Implemented salesforce.com for order management, partner portal, customer service, sales, and marketing best practices.

International, Gold mining
Developed a global operating model including frameworks, methodologies, processes, and services. Worked with a world-wide team located in remote sites to determine how regional and corporate IT organizations will operate in a common way.

Large-scale brewing, food & beverage, CPG
Program & project manager for large scale initiatives to install and develop Oracle data warehousing including spatial data, Business Objects XIR2 including Crystal Reports, and sales & marketing business intelligence (BI) reporting.

Large-scale food & beverage, CPG
Project manager for large scale initiatives to acquire and convert enterprise data for a SAP ERP implementation (Accounts Payable) and install an enterprise data warehousing including implementation of Teradata, Informatica, First Logic, and Ab Initio.

Telecommunications and cable
Project manager for ground-up implementation of PeopleSoft 8.8 HRMS (Human Resources, Base Benefits, Time & Labor, Payroll) and Financials / Supply Chain (GL, AP, Assets, Inventory, Procurement, Expenses, and Projects), Portal, and self service. Team leader for HRMS effort.

Telecommunications
Project manager for large scale initiatives including PeopleSoft HRMS 8.0, Qwest-Dex divestiture, PeopleSoft CRM HR Help Desk 8.8, and consolidation of PeopleSoft Financials into one corporate financial system.

salesforce.com

Full life cycle design and implementation of complete customer service, account management, marketing, order management, and partner portal solutions including business process, system requirements, configuration, security and specifications for custom objects.  Lead a development team that delivered a sophisticated international order management system written in Visualforce and delivered on the PRM platform.  Configured entire system for a software start-up.


Hands on design, configuration, and customization in the salesforce.com system including:
  • Leads
  • Accounts
  • Contacts
  • Cases and Solutions
  • Content Management
  • Partner Portal
  • Self-service Portal
  • Web integration
  • User Profiles, Groups, Roles, Security
  • Page layouts, fields, customizations
  • Reports, Dashboards, KPIs
  • Custom Objects and Labels (including double byte multilingual translations)
  • Workflow, Email Alerts, Templates
  • Mobile and Desktop Configuration
  • Chatter and social tool integration
  • Multi-language, currency, geography

International business

Engagement and establishment of several business processes and systems in Europe, Russia, United Kingdom, Mexico, Caribbean, Asia (including mainland China, Hong Kong, Japan, Indonesia and other pacific rim areas), Australia, Canada, South America, and Africa.

Full life cycle implementation from making initial contacts with business owners to implementing long term support models, including design, development, configuration, testing, content management, and change management.

  • Salesforce.com CRM and PRM (customer relationship management, partner portal, and iPhone / mobile access)
  • Multi-source data integration, multi-language, multi-currency, localization of legal, cultural, and business process requirements
  • SAP order management including complexities of materials, shipment logistics, financial processes, and the supply chain considerations
  • Marketing content and distribution (brand information, go to market model, merchandise, TV commercials, out of home, banners, posters, layered graphic files)
  • Engagement and communication of IT standard processes based on the ITIL and CoBIT frameworks for worldwide operations.

Recommendations

"Margaret is one of the best project managers I have ever worked with. She has amazing leadership, collaborative and business skills that go beyond technology and cover an enterprise view. She works extremely well in all types of situations and with all types of people to accomplish the goal."

“Margaret was an important part of the success in our recent launch of Salesforce.com. As the project lead, she was always well organized and prepared for team interactions keeping us focused "on the big rocks". She was integral to managing the many challenges that go along with a global implimentation. Thank you!”

“I had the pleasure of working with Margaret on a large scale Salesforce.com implementation. The global, 15 month project was the most rewarding in my career and my work and collaboration with Margaret, as the Project Manager, was a key element of that experience. Margaret is a talented, knowledgeable professional with excellent coaching and communication skills that I would recommend to anyone seeking a consultant who puts her heart and soul into her work.”

"Margaret was a pleasure to work with and demonstrated real skill in delivering the commercial requirements within budget and timeframes on the sales platform project we worked on together."

"Margaret brings the ideal skill set to any project... strong leadership, dedicated effort and consistent accountability. During the year-long initiative Margaret supported ... International, our team met deadlines, hit results and remained positive and focused. Margaret is a key contributor to any project she joins, and can be the needed ingredient to bring a project home."

"Margaret Thomas has my highest recommendation for any organization that requires visionary leadership and results oriented execution of their business initiatives. She is an extraordinary project manager. Margaret’s greatest strength is her ability to inspire, influence and direct a broad range of stakeholders – leaders and team members in business and technology organizations – towards a common goal. She delivers effective application of leading business practices for her clients with pragmatic and sustainable technology solutions. It was a privilege to work with Margaret on a major transformation initiative at [my company]."

"Margaret is an amazingly organized project manager. She is not afraid to jump in wherever needed. I was in awe of her ability to stay on top of our project and assist anyone who was in need.  It was a total pleasure to work for her and with her."

"Margaret’s breadth of IT experience combined with excellent project management skills, attention to detail and fantastic interpersonal skills make her a top-notch project leader."

"Margaret is one of the best PeopleSoft and overall Leads I have ever worked with in my Career."

"Margaret has excellent management, planning and communication skills, directing resources towards the successful completion of clients' requirements and objectives in large, complex IT projects."

"Margaret is an extremely capable project manager, capable of success even in complex and challenging situations."

"Margret is a deeply seasoned business and IT consultant. Very solid with ERP initiatives."

"Margaret was excellent at keeping major projects on track, on-time, and on budget even in the face of large hurdles!"

"Margaret is a great person to work with - she managed all projects well and with a great passion of detail."

"Margaret has a well-earned reputation for aligning resources with project goals. She brings structure and experience into complex IT projects. Her experience and personality make her a natural leader who can rally a team to deliver against a goal. I would recommend Margaret in many roles including project manager, trainer, tester, stakeholder manager, business owner, and more.  Her skills bridge traditional job descriptions and she makes a great addition to a team."

"Margaret is excellent at facilitating complex IT projects and getting the requirements right!"